Contact

We are here to help with all your Pokémon Trading Card Game questions, order updates, pre-order inquiries, and collector requests! Whether you are tracking a shipment, checking on a single card's condition, or need assistance with a sealed product order, our support team is ready to assist you.

Customer Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (Central Time / CST)

  • Saturday – Sunday: Closed (Orders placed over the weekend will be processed starting Monday)

Response Time We aim to respond to all emails and customer inquiries within 24 to 48 business hours. If you are reaching out regarding an existing order, please include your Order Number in the subject line so we can assist you faster.

Quick Reference Before Reaching Out:

  • Order Processing: In-stock orders ship within 1–3 business days.

  • Shipping Estimates: Domestic orders take 7–10 days after processing; International orders take 11–15 days after processing.

  • Damaged Packages: Please contact us within 48 hours of delivery with clear photos of the packaging and item.

Get in Touch For all customer service, order support, and general business inquiries, please reach out to us directly:

  • Email: admin@cardviro.shop

  • Mailing Address: 514 McDowell, Doyline, LA 71023