Shipping policy

Cardviro is dedicated to delivering your Pokémon cards safely, securely, and promptly. Every order is packaged with collectors in mind to ensure maximum protection during transit.

1. Order Processing Time All in-stock orders are processed, packed, and handed over to the shipping carrier within 1 to 3 business days (excluding weekends and US federal holidays) after receiving your order confirmation email. During major Pokémon TCG set releases or high-volume promotional periods, processing times may extend up to 4 business days. You will receive another notification with tracking information once your order has shipped.

2. Packaging Standards

  • Single Cards: Raw single cards are placed in protective penny sleeves, secured inside rigid top loaders (or semi-rigid card savers), sealed with painter's tape (never scotch tape), and shipped in padded bubble mailers or rigid cardboard mailers.

  • Sealed Products: Booster boxes, ETBs, and collection boxes are wrapped in protective bubble wrap and shipped inside sturdy corrugated cardboard boxes with void fill to prevent shifting and crushing.

3. Shipping Rates and Delivery Estimates Shipping charges for your order are calculated and displayed at checkout based on package weight, dimensions, and destination.

  • Domestic: Estimated delivery within 7–10 days after processing.

  • International: Estimated delivery within 11–15 days after processing.

  • Please note that delivery delays can occasionally occur due to carrier backlogs, customs clearance (for international orders), or weather conditions, which are outside of our control.

4. Customs, Duties, and Taxes (International Orders) Card Viro is not responsible for any customs fees, import duties, or taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer.

5. Pre-Order Shipping If your order contains both in-stock items and pre-order items, the entire order will be held and shipped together once all pre-order items have arrived in our warehouse. If you wish to receive in-stock items sooner, please place separate orders. Pre-orders typically ship on or 1–2 business days prior to the official release date.

6. Signature Confirmation & High-Value Orders To protect against porch piracy and unauthorized claims, orders totaling $250 or more may automatically require an adult signature upon delivery at no additional cost to you.

7. Lost, Stolen, or Undelivered Packages Once a package is scanned as accepted by the shipping carrier, title and risk of loss pass to the buyer. Card Viro is not responsible for packages marked as "Delivered" by the carrier that are subsequently lost or stolen. Please ensure your shipping address is accurate and secure before completing checkout. If a package is lost in transit prior to delivery, please contact us so we can assist you in filing a carrier claim.

8. Shipping Support If you have questions regarding an existing shipment or need assistance with tracking, please contact our support team:

  • Email: admin@cardviro.shop

  • Warehouse Address: 514 McDowell, Doyline, LA 71023