1. Are all of your Pokémon cards and sealed products 100% authentic? Yes, absolutely. Every item sold on Card Viro is guaranteed to be 100% genuine and authentic. All sealed products come directly from authorized distributors in their original factory shrink-wrap, and all single cards are thoroughly inspected and verified before listing.
2. Do you weigh or reseal booster packs? Never. We strictly forbid pack weighing, resealing, or tampering of any kind. All loose booster packs come directly from freshly opened, factory-sealed booster boxes or collection tins.
3. How do you package single cards and sealed boxes?
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Single Cards: Every raw card is placed in a protective penny sleeve, inserted into a rigid top loader (or semi-rigid card saver), sealed at the top with painter's tape (never regular scotch tape), and shipped inside a padded bubble mailer or rigid cardboard mailer.
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Sealed Products: Booster boxes, ETBs, and collection boxes are wrapped in protective bubble wrap and shipped inside heavy-duty cardboard boxes with void fill to prevent corner dings and crushing.
4. How long does it take to process and ship my order? In-stock orders are processed and packed within 1 to 3 business days (excluding weekends and US federal holidays). Once your order ships, estimated delivery times are:
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Domestic: 7–10 days after processing.
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International: 11–15 days after processing.
5. How do pre-orders work? When you purchase a pre-order item, your allocation is locked in immediately. Pre-orders typically ship on or 1–2 business days prior to the official Pokémon TCG release date. If your order contains both in-stock items and pre-order items, the entire order will ship together once the pre-order product arrives.
6. How do you grade the condition of single cards? We follow strict TCG industry condition standards:
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Near Mint (NM): Fresh from pack with minimal to no wear; may contain minor factory print lines or slight off-centering within standard tolerances.
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Lightly Played (LP): Minor edge wear, slight whitening on corners, or faint surface scratches.
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Moderately Played (MP): Noticeable edge wear, whitening, or minor creasing that does not affect tournament sleeve playability.
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Heavily Played (HP) / Damaged: Significant wear, creases, bends, or heavy whitening.
7. What is your return and refund policy? Due to the collectible nature of trading cards and to prevent tampering, all sales on single cards and opened products are final. We only accept returns on unopened, factory-sealed products in their original condition within 14 days of delivery (subject to a 15% restocking fee).
8. What if my order arrives damaged or I receive the wrong item? If your package arrives damaged in transit or you receive an incorrect item, please contact us within 48 hours of delivery. Be sure to include clear photos of the outer shipping box, shipping label, and the product inside so our team can resolve the issue quickly.
9. Do you offer free shipping or signature confirmation? Shipping rates are calculated automatically at checkout based on weight and destination. For your protection against theft, orders totaling $250 or more may automatically include adult signature confirmation upon delivery at no extra charge.
10. Still have questions? If you didn't find the answer you were looking for, our customer support team is always happy to help:
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Email: admin@cardviro.shop
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Address: 514 McDowell, Doyline, LA 71023