Refund policy

At Cardviro, we understand the importance of condition, authenticity, and packaging when it comes to Pokémon Trading Card Game (TCG) products. Due to the collectible nature of trading cards, our refund and return policy is strictly enforced to protect both our customers and the integrity of our inventory.

1. Final Sale on Trading Card Products To prevent tampering, resealing, and card swapping, all sales on opened trading card products, single cards, booster packs, booster boxes, Elite Trainer Boxes (ETBs), and mystery boxes are final. Once a sealed product's factory shrink-wrap or seal has been broken or removed, it cannot be returned or exchanged under any circumstances.

2. Eligible Returns (Unopened & Sealed Items Only) We only accept returns for factory-sealed, unopened products in their exact original condition within 14 days of the delivery date. To be eligible for a return:

  • The item must remain in its original, unbroken factory shrink-wrap with zero tears, dents, or signs of tampering.

  • You must provide the original receipt or proof of purchase.

  • All approved returns on unopened items are subject to a 15% restocking fee to cover payment processing and handling costs. Return shipping costs are the responsibility of the buyer.

3. Damaged or Incorrect Items We take extreme care in packaging single cards (using penny sleeves, top loaders, and bubble mailers) and sealed boxes. However, if you receive the wrong item or if your order arrives damaged due to transit:

  • You must notify us within 48 hours of the carrier's marked delivery time.

  • You must provide clear photographs of the outer shipping box, the shipping label, and the damaged or incorrect product inside.

  • Note: Minor cosmetic imperfections on outer factory shrink-wrap or minor corner dings on retail boxes that occur during standard shipping are not considered product defects unless the contents inside are damaged.

4. Single Card Condition Disputes All single cards are graded and listed accurately according to standard TCG condition guidelines (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged). Minor factory print lines, slight off-centering, or minor edge silvering on modern cards fall within Near Mint (NM) tolerances and do not qualify for returns or partial refunds.

5. Order Cancellations & Pre-Orders

  • Standard Orders: Orders may only be canceled before a shipping label has been generated. Once an order is packed or shipped, it cannot be canceled. A 5% processing fee applies to all buyer-requested cancellations to cover non-refundable merchant transaction fees.

  • Pre-Orders: Pre-order items are allocated specifically for your order upon purchase. Pre-order cancellations are subject to a 10% cancellation fee, and no cancellations are permitted within 7 days of the official product release date.

6. Refund Processing Once your eligible return is received and thoroughly inspected by our team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed (minus applicable restocking fees and original shipping costs), and a credit will automatically be applied to your original method of payment within 5–10 business days.

7. Contact Us for Return Authorizations Do not send any items back without prior written authorization. To initiate a return inquiry or report a damaged delivery, please reach out to us at:

  • Email: admin@cardviro.shop

  • Return Address: 514 McDowell, Doyline, LA 71023